As a Business Management specialist, I have had to do series
of study on business resources secrets of business success. In all my studies
and work, I have always come to the knowledge that the most important of
business resources and the major secret of business success is not the sophisticated
technology in place, the strong connections, the amount of financial power of
the business owner or what have you. Rather that every business success or
failure, hinges on the human resources available at his disposal.
A friend once said that the reason one of the banks here in Nigeria
was doing well more than the others was because of the sophisticated technology
it had put in place, especially in the area of internet banking. I said No ! I do
not agree. To start with, those equipment were suggested by the staffers of the
bank. It takes the staffers to make the machines operational. It also takes the
staffers to tackle problems when they occur. Without humans the machines will
forever be what they are – machines !!!
In all sectors of the economy workers are not treated as the
goose that lays the golden eggs. What you have is mass exploitation of workers
and in some cases, a complete disregard for generally acceptable standards for
human treatment. Ranging from high rate of retrenchment/dismissals to inhuman
treatments to unreasonable working hours to working-365 days a year to
zero-welfare schemes, and very unreasonable salaries. The golden goose has been
turned to the one that only lays the golden egg and it ends there ! Should it be
so?
In such
organisations, there is very low morale, low productivity, high tendency
to cheat or defraud the organisation, very low dedication and loyalty from
employees, constant grumbling and dissatisfaction, very low tendency to be
creative and very high staff turnover.
However, thumbs up for those organisations that see and
treat their workers as truly the geese that lay the golden eggs and therefore
have to be well nurtured for better production. These organisations are noted
for excellent welfare policies (all of these or most of it) – free meals, all-expense-paid
holiday trips, free accommodation, staff bus services, subsidized acquisition of
home appliances, bonuses, excellent health services, scholarship for children of
employees, humane treatment of emloyees, excellent award/reward system and
salaries that makes vacancies to be very scarce in such organisations, amongst
others.
Such organisations have very high staff loyalty, highly
motivated work force, high productivity, creativity, dedication to service by
employees and very low or insignificant staff turnover. Except for very strong
reasons, why would one want to leave such organisations ?
I am one of those who see staff welfare expenses as investments,
because that is exactly what it is. This is always an investment that always
yields good returns. If you want to find out the results of having or not having
a good welfare policy in place in an organisation, check out those organisations
that either have them or do not have them in place. The results are so easy to
see.
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